This feature is not available to our multi-tenancy clients.
Click to play the below video if you would like to watch how to do this.
Navigate to the Menu and click on Question Banks.
Click on the dropdown menu next to Download Templates.
Choose the file format you would like to use and click on the Go button.
The Template can now be opened in Microsoft Excel or alternative spreadsheet software which supports CSV files. The recommended format is XLSX as this deals with special characters better.