This feature is not available to our multi-tenancy shared portal clients.
Navigate to the Menu and click on Question Banks.
Click on the dropdown menu next to Download Templates.
From the two Assessment options, select the file format you would like to use and click on the Go button. (See this guide for information about Surveys).
The template will be downloaded to your computer and can be opened in Microsoft Excel or an alternative spreadsheet software which supports CSV files. The recommended format is XLSX as this deals with special characters better.