Find a guide
From the homepage of Unicorn Help (help.unicornlms.com), click into the Search bar and type in a keyword or phrase to help you locate a guide, e.g. create a report.
Alternatively, if you have navigated away from the homepage, the Search bar can be found in the top right-hand corner of any page.
If you do not find a suitable guide, then you can submit a request to the Helpdesk.
Submit a request to the Helpdesk
While viewing an article, scroll down to the bottom of the article and click onto the Submit a request link.
Alternatively, you can click Submit a request in the top right-hand corner of the page.
Type your email address into the email address box.
As you start typing into the Subject box, a list of suggested articles will appear.
You can click onto these suggested articles if you see one that might help or add details of your query to the Description box.
Select the type of assistance you require from the How can we help dropdown list.
Select the area your query relates to from the dropdown menu.
If you would like to send any files, for example, some screenshots, to your query, click on the Add file link or simply drag and drop the files into the Attachments area.
Once you submit your request, you will receive an email acknowledging the receipt of your request, along with a ticket number.
Unicorn Help will also recommend articles within the email that may solve your query whilst you are waiting for a response from the Helpdesk.
View the status of your request via email link
Click on the link in the email you received after submitting your request, which will redirect you to Unicorn Help.
View the status of your request via Unicorn Help
Whilst viewing Unicorn Help (help.unicornlms.com), click on your name in the top right-hand corner of the screen.
Click on My Activities.
You will see a list of requests you have submitted.
Each request will be listed with its ID (reference number), creation date, last activity and the current status.
If you have submitted a number of requests, you can use the Search bar to find a specific query.
You can also filter the requests by using the Status dropdown.
View one of your requests by clicking on the subject.
You will now be able to see the log of conversations between yourself and the Helpdesk.
You can add an update to the ticket or click the Resolved now button to close the ticket.