Based on your Customer Success Plan, you will be able to contact Access via the Customer Success Portal to raise Support Cases.
You can use the Help widget to search our Knowledge Base where you can find a wealth of content to help you answer most common questions find the latest product release information and ask questions on the Community.
To ensure you are raising a case via the correct method, everything you need to know about Success Plans can be found here.
If you do not have an account, you can create an account on the Customer Success Portal.
Please Note: If you have an Essential Customer Success Plan, this entitles you to use the Customer Portal only. You can raise a Case to the team if you believe there is a defect on your platform.
If you feel live chat and telephone support offering the ability to ask “how-to” questions would be beneficial, please speak to your Account Manager who will be happy to discuss options to upgrade your Customer Success Plan.