There will be very rare occasions that the support team are not able to replicate an issue that has been raised to us. In these cases our Developers will require some information from the browser you are using when you experience the issue. This can be recorded and sent to us via HAR file, which you can get without having to access or download third party software.
A HAR, also known as a HTTP Archive, is a JSON-formatted archive file for logging a web browser's interaction with a site. Our developers can use this file to look at the code to help identify any issues.
Please choose the browser that you use and follow the steps to record and download a .har file.
Please note that if you are launching content in a new window, you will need to run the Developer Tools in the new window.
Once you have the file, we recommend that you zip the file and password protect it, to protect the data when you send it to us. Please provide us with the password in a separate reply.