At Access we’re really keen to understand what you think of our products and our service. Once we close your Support case, you will be sent a survey to help us identify areas of the product or service we can improve upon.
The survey metrics are broken down as follows:
- Correct Solution Provided
- Initial Response Time
- Contacted When Promised
- Professionalism & Correct Information
- Resolution Time
- Regular Updates
- Product Net Promoter Score
- Features & Functionality
- Overall Product Satisfaction
You are able to score from 1-10. Scores of 0-6 are classed as detractors (so a 'middle ground' score of 5 is a negative review), 7-8 is passive and a score of 9-10 means you are pleased with the product or service and are classed as a promotor.
We’d like to thank you in advance for your scores and comments. We’re looking forward to receiving them and to making our product great and our service outstanding.