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Zendesk Admin

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Activity overview

Latest activity by Zendesk Admin
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    Zendesk Admin created an article,

    Add a legal entity (SMR)

    Our SMR Responsibilities Map tool supports multiple legal entities in order to assist large and complex firms.  To create a new legal entity, navigate to the Menu and click on Site Settings. Click ...

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    Zendesk Admin created an article,

    Copy an eCreator page

    The Copy Page feature allows you to reuse pages you have created to keep them consistent across your course. Click on the three dots icon to the top right-hand side of the template. Click on the Co...

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    Zendesk Admin created an article,

    Assign a Job Role to Users

    Once you have created and published your Job Role, you will be ready to start assigning it to your Users. There are three ways to assign a Job Role to Users. A Super Administrator can assign Job R...

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    Zendesk Admin created an article,

    Removing a Job Role from a User's Profile

    Administrators and Line Managers can remove a Job Role from a User's profile. When viewing the User's profile, click on the Job Roles tab from the left-hand side. You should see the Job Role which...

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    Zendesk Admin created an article,

    Assign a Job Role to Users

    Once you have created and published your Job Role, you will be ready to start assigning it to your Users. There are three ways to assign a Job Role to Users. A Super Administrator can assign Job R...

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    Zendesk Admin created an article,

    How to contact Unicorn Help

    What would you like to get in touch about? Unicorn Help You can raise a ticket to us either by using the Unicorn Help widget (click here to see how) or by using the Submit a Request links found on ...

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    Zendesk Admin created an article,

    Add a Qualification to a User's profile

    How to add a Qualification depends on whether you are a User, a Line Manager or an Administrator but you will need to begin in the User's profile. A User can add the Qualification themselves when ...

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    Zendesk Admin created an article,

    Introduction to Qualifications

    The Qualifications feature within the Unicorn LMS is a useful way to capture what professional qualifications and examinations a User has attained or is working towards. This information can then b...

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    Zendesk Admin created an article,

    Publish a Job Role

    Before you can assign a Job Role to Users, you need to Publish it. If you have navigated away from the Job Roles area, click on the Job Roles link from the System area of the Menu. Click on the lin...

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    Zendesk Admin created an article,

    Assign a Category to a Job Role

    It is possible to assign Categories to Job Roles in order to organise your Job Roles. For example, by Business Area or Job Role Family. Note: The Categories themselves have to be created by Unicorn...