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Zendesk Admin

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Activity overview

Latest activity by Zendesk Admin
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    Zendesk Admin created an article,

    View your Certificates

    You can view any Certificates you have been awarded in your profile. Click on your name in the top right of the LMS. Click on the Certificates tab. The Certificates you have been awarded will be ...

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    Zendesk Admin created an article,

    Reset your password

    If you forget your password, you can reset it from the login page. Click Can't access your account? This may be different on your LMS, but there will be some variation of the link. Enter your user...

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    Zendesk Admin created an article,

    Edit, cancel or delete an Email Reminder

    You can view any Email Reminders set up against an Activity in the Email Reminders tab. If you want to stop an Email Reminder from running, click Cancel Email. If the Email Reminder had been set u...

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    Zendesk Admin created an article,

    Edit the Filters in a Report

    You can change the Filters in a Report that you have either copied or created yourself to make it work for your organisation and the data you need to report on. If you are creating a new Report, yo...

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    Zendesk Admin created an article,

    8.8 LMS Release

    These videos and guides are in support of the V8.8 Release Note and highlight what has changed in this version of the Unicorn LMS. System Roles and User Groups for Form Workflows    Guides can...

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    Zendesk Admin created an article,

    Create an Editable Form workflow

    If you've not used Editable Workflows before, we'd recommend reading the Introduction to Editable Workflows guide for an explanation of how they work and for definitions of terminology used through...

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    Zendesk Admin created an article,

    Set Owners and Contributors in Editable Workflows

    For a definition of Owners and Contributors, see the Introduction to Editable Workflows guide. Amend the Owner The default Owner for Stage 1 will be Assignee and for Stage 2, Line Manager. However,...

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    Zendesk Admin created an article,

    Create a Registration Rule for annual activities

    Play the video below if you would prefer to see how to do this. In this example we explain how to create a Registration Rule for an annually recurring activity. We will use the following criteria:...

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    Zendesk Admin created an article,

    Set the level of feedback given post-Diagnostic Assessment

    You may want to look at our guide Add a Diagnostic Assessment to a Pathway to create your Diagnostic Assessment before reading this guide.  You can set the amount of feedback that User's see when t...

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    Zendesk Admin created an article,

    Step 8 - Create Additional Reporting Lines and use these in your workflow

    Super Administrators can create System Roles in Site Settings. These roles are in addition to the default System Roles available. See our guide What are System Roles to find out more about these d...