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Zendesk Admin

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Activity overview

Latest activity by Zendesk Admin
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    Zendesk Admin created an article,

    Update a User Role via Workspace

    This guide is only applicable to Users who access the LMS via Workspace. If you don't use Workspace, please see the guide Allocate System Roles for updating a User's role directly in the LMS. Once ...

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    Zendesk Admin created an article,

    Archive a User on the LMS via Workspace

    This guide is only applicable for users who access the LMS via Workspace. If you are not a Workspace user the Archive a User's account guide will show you how to Archive users from the LMS. Once lo...

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    Zendesk Admin created an article,

    Manage access to the LMS for multiple Users via Workspace

    Only applicable to Workspace users. It is possible to assign the same system role to multiple users on the LMS at once. You can remove access to the LMS in the same way. In Workspace, click on the ...

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    Zendesk Admin created an article,

    What is Workspace?

    Workspace is a software solution which enables you to access all your business process software in one place, with a single sign-on. The LMS is a fully integrated tool within the Workspace environm...

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    Zendesk Admin created an article,

    Access the LMS within Workspace

    If you use Workspace to access your LMS, you will need to first log in to your Workspace account where you can access the LMS through single-sign on.  If you would like to know more about Workspace...

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    Zendesk Admin created an article,

    Access Customer Success Plan Response Times

    When a Case is reported to our Support Team we notify you by email that your query has been received and then we allocate a Case ID and a Priority.  Listed below are the Priority number, definition...

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    Zendesk Admin created an article,

    Set a default Organisation Unit within an Organisation

    You can set a default Organisation Unit within an Organisation. When new User accounts are created, and no Organisation Unit is specified, they will be created within the default Unit. Navigate to ...

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    Zendesk Admin created an article,

    Import attendance to an Event

    You can import a list of Users to quickly register them to an Event, or to record their attendance status after the Event has taken place. Navigate to the Event (see view an individual Event if you...

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    Zendesk Admin created an article,

    Add CPD to a User's CPD log

    As an Administrator you can add CPD to a Users CPD log. This is so that you can add any CPD a learner may have completed outside of the LMS. A time and CPD Activity Type can be set alongside this. ...

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    Zendesk Admin created an article,

    Download and print a Responsibilities Map

    You can download and print off your Live or Draft Responsibilities Map at any time. While viewing your Responsibility Map for the Legal Entity you want to print, click on the three dot menu in the ...