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Zendesk Admin

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Activity overview

Latest activity by Zendesk Admin
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    Zendesk Admin created an article,

    8.3 LMS Release

    These videos and guides are in support of the V8.3 Release Note and highlight what has changed in this version of the Unicorn LMS. Mandatory Training   Mandatory Training Categories Enable Mand...

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    Zendesk Admin created an article,

    Assign Mandatory Training categories to an Activity

    If you have enabled Mandatory Training on your site (see Enable Mandatory Training), you can assign a category, or multiple categories, to an Activity in Content Manager. This will allow you to tra...

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    Zendesk Admin created an article,

    Manage Mandatory Training categories

    If you have enabled Mandatory Training in Site Settings, you will be able to create Mandatory Training categories. You can then assign Activities to these categories in Content Manager within the A...

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    Zendesk Admin created an article,

    Enable Mandatory Training

    Mandatory Training categories can be used to tag Activities as being related to specific types (or categories) of mandatory training, for example Health and Safety or Compliance. Using this feature...

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    Zendesk Admin created an article,

    Copy an offline activity

    Offline Activities are useful for recording CPD which takes place outside of the LMS.  When creating an Offline Activity you can optionally set the following: Start Date (you can set this in the D...

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    Zendesk Admin created an article,

    What is the My Staff area?

    The My Staff area provides an at a glance view of all your staff (both your direct reports and the Users that report into your direct reports) and can be accessed via the Menu. A card will be show...

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    Zendesk Admin created an article,

    Delete a Library Category

    Super Administrators can delete Library Categories by navigating to Libraries via the menu. Click the Library you wish to amend - usually this will be the Organisation Library but you may have add...

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    Zendesk Admin created an article,

    Webinar Schedule for May and June 2019

    This schedule will run from 1 May to 27 June 2019.Morning webinars (am) start at 10:30 and afternoon webinars (pm) start at 14:30. To book a place, please email learningmanagers@unicorntraining.com...

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    Zendesk Admin created an article,

    Responsibilities Map Webinar

    This webinar will provide you with an understanding of the end to end process with creating, editing and managing Responsibilities Maps.  

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    Zendesk Admin created an article,

    Create a Pivot Table

    When editing your report, click on the Charts tab to create a pivot table. You will be taken to the Charts screen. Click on the switch to turn the Chart Report on. Click on the Create New Chart bu...