Super Administrators can create System Roles in Site Settings. These roles are in addition to the default System Roles available. See our guide What are System Roles to find out more about these default roles.
The System Roles created by Super Administrators can be used to record additional reporting lines and relationships between Users in the User profile. For example, you could create a T&C Manager System Role and then set a relationship between the T&C Manager and the Users they supervise.
The T&C Manager System Role can then be made an owner of a stage in your Fit and Proper Test form workflow. This means a form can be passed to them at the appropriate stage for them to complete and progress through the workflow.
The following video explains how to create System Roles.
Create System Roles in Site Settings
Once you've created the required System Roles and allocated them to the appropriate Users, you need to set the reporting lines and relationships between Users.
This video shows you how.
Set Additional Reporting Lines and Relationships
Set the owner of a stage in your workflow
Finally, make your new System Role the owner of a stage in the workflow. You can also now make an entire User Group the owner of a stage in a workflow. This video explains how.